BEFORE RETURNING, know that this product has a melting point of 76 degrees F(24 C) and higher. We have the right to refuse improperly handled product, unless we are notified within 24 hours, that it was defected upon delivery. 
Carlucce products are not made with water.  If the product looks dry, simply reactivate with circular motions using a brush, wet sponge, or finger tips. 
At Carlucce, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased, you may return the unused portion for exchange or refund within 14 days of delivery. Your shipping will not be refunded, but please email us directly for shipping instructions at, and we will refund the remainder of your purchase as soon as we receive the product.