It’s all good.

Carlucce products are not made with water.  If the product looks dry, simply reactivate with circular motions like so (in this video) using our Brushes, wet sponge or finger tips. At Carlucce, your satisfaction is our guarantee. 

We offer a refund for returns, (excluding brushes) if for any reason you are not completely satisfied with the products purchased, you may return the unused portion of the makeup for exchange or refund within 7 days of arrival. It will be up to our discretion if the product is unused past this date. Please email us directly for shipping instructions at, and we will refund the price (excluding shipping) of your compact as soon as we receive the product.

Take our SHADE MATCHING QUIZ that is 95% accurate, and you will receive the perfect fit for you!

BEFORE RETURNING, know that this product has a melting point of 76 degrees F(24 C) and higher. We have the right to refuse improperly handled product, unless we are notified within 24 hours, that it was defected upon delivery.